Shipping policy

We currently ship within Australia only.

Order Processing

Orders are packed with care and usually dispatched within 1–3 business days. During busy periods, dispatch times may be slightly longer — we appreciate your patience.

Shipping & Delivery

We offer free standard shipping on orders over $85, otherwise, flat-rate shipping of $9.95 Australia-wide.

We use Sendle, which offers carbon-neutral delivery through emissions offsetting. Once your order has been dispatched, you’ll receive a shipping confirmation email with tracking details.

Delivery times vary depending on your location and are provided as estimates only. Please note that delivery delays can occasionally occur due to factors outside our control.

Delivery Issues

If your order arrives damaged or there’s an issue with delivery, please contact us at hello@joniskincare.com.au within 7 days of receiving your order, and we’ll do our best to help.